Your Privacy matters.

At MDP Group, we respect and value your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services.

Information We Collect

We may collect the following information:

• Personal Information: Such as your name, email address, phone number, and other contact details provided through forms or inquiries.
• Website Usage Data: Including cookies, IP addresses, and browsing behaviour to improve your user experience and optimize our services.
• Mobile Phone Number: We collect your mobile phone number when you provide explicit consent to receive SMS (text) messages from us.

How We Use Your Information

We use the information collected to:

• Respond to your inquiries and provide requested services.
• Improve our website’s functionality and content.
• Send relevant updates, promotions, or newsletters (with your consent).
• Maintain the security and performance of our website.
• To facilitate direct, person-to-person SMS communications between MDP Group Inc. employees and our clients, suppliers, and colleagues for specific business-related purposes. This includes, but is not limited to, project updates, inquiries, scheduling, and operational discussions. These SMS messages are not used for marketing or promotional purposes unless separate, explicit consent has been obtained for a specific marketing campaign.

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share information with trusted service providers to help us deliver our services, under strict confidentiality agreements.

SMS Communication Privacy

MDP Group Inc. utilizes SMS (Short Message Service) to facilitate direct, person-to-person communications between our employees and our clients, suppliers, and internal colleagues. This section outlines our specific privacy practices for SMS interactions.

Information Collected and How We Use It: When you opt-in to receive SMS messages from MDP Group Inc., we collect and use your mobile phone number solely to enable conversational SMS exchanges related to ongoing business activities. These activities include, but are not limited to, project updates, inquiries, scheduling, and operational discussions. We want to be clear that these SMS messages are not used for marketing or promotional purposes unless specific, explicit consent has been obtained for such activities.

Consent to Receive SMS Messages: Your consent is paramount. When an MDP Group Inc. employee initiates a new SMS conversation with you, an initial message will be sent to request your explicit consent. By replying with the instructed keyword (e.g., "START," "YES," or "OPT IN"), you provide your express consent to receive further SMS messages from MDP Group Inc. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

• Message Frequency: Message frequency will vary depending on the nature and duration of the ongoing business conversation. This is primarily a two-way communication channel where messages are exchanged as needed for specific purposes.

• Opting Out: You have full control over your SMS communications. You can stop receiving SMS messages from MDP Group Inc. at any time by replying STOP to any message you receive. After sending "STOP," you will receive one final confirmation message, and then no further SMS messages from that program will be sent to your number. If you wish to rejoin SMS communications, you may need to initiate a new conversation or follow specific opt-in instructions provided by an MDP Group Inc. employee.

• Help and Support: For assistance with our SMS service, you can reply HELP to any message. We will respond with information on how to use the service and how to contact us directly. You can also reach us via phone at +1-236-235-1120 or email at support@mdpgroup.ca.

• Message and Data Rates: Standard message and data rates may apply for any SMS messages sent to you from us or to us from you, as determined by your wireless carrier.

• Sharing of Mobile Numbers: MDP Group Inc. is committed to protecting your privacy. We will not share mobile phone numbers collected for SMS communication with unaffiliated third parties for their marketing purposes. We utilize Microsoft Teams to facilitate SMS delivery, and Microsoft is contractually bound to protect your data in accordance with our privacy standards.

• Further Details: For comprehensive details regarding the terms governing our SMS program, please refer to our dedicated SMS Terms & Conditions at mdpgroup.ca/sms-terms.

Data Security

We implement robust measures to safeguard your information, including encryption and secure server protocols. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Choices

You have the right to:

• Opt-out of communications by clicking the “unsubscribe” link in our emails.
• Request access to or deletion of your personal information by contacting us directly.
• Send relevant updates, promotions, or newsletters (with your consent).
• Maintain the security and performance of our website.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings. Disabling cookies may affect some features of our website.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly for updates.

Contact Us

If you have any questions about this policy or how your information is handled, please contact us at:

MDP Group
3445 Trelawny Circle
Mississauga, ON L5N 6N7